78wine Privacy Policy – We Protect Your Data Like It's Our Own

78wine takes user privacy very seriously. As an online casino entertainment platform serving the Malaysian community, we understand that user trust is our most valuable asset — and that trust begins with complete transparency about how we handle your personal data.

This Privacy Policy is designed to be clear and easy to understand — written in plain language, not complex legal jargon. We believe every user deserves to know what happens with their personal information, and that is the intent behind this document.

This Policy applies to all information collected through the 78wine website, mobile app, live chat service, and any other communication channels we operate. It also covers all interactions you have with our platform, from initial registration through every gaming session and financial transaction.

78wine operates in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We are committed to complying with all relevant legal requirements relating to the handling of our users' personal data.

78wine follows a minimum data collection principle. We only collect data that is strictly necessary for the stated purposes. Below are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or biometric data unless specifically required by applicable law. All information you provide must be accurate and current — you are responsible for ensuring that the data in your profile is correct.

78wine uses the personal data collected for the following purposes, and only for these purposes:

• Account Management: To create and maintain your account, verify your identity, and enable secure login to the 78wine platform;
• Financial Transaction Processing: To process deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks);
• KYC and AML Compliance: To fulfil Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements in accordance with applicable regulations;
• Platform Improvements: To analyse usage patterns and improve the performance, usability, and features of the 78wine platform for the benefit of all users;
• Customer Support: To respond to enquiries, resolve complaints, and provide you with technical assistance;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, misuse, or security threats to the platform and other users;
• Service Communications: To send you important notifications regarding your account, transactions, changes to our terms, or security updates relevant to your use of the platform;
• Responsible Gaming: To monitor gameplay patterns and provide relevant support or recommendations under 78wine's Responsible Gaming programme where necessary;
• Marketing (with consent): To send promotions, bonus offers, and the latest news about 78wine, only where you have given explicit consent. You may withdraw this consent at any time.

78wine does not sell your personal data. However, to operate the platform effectively, we may need to share data with the following selected categories of third parties:

• Payment Providers: Data required to process transactions is shared with Malaysian e-wallet and banking providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. This sharing is necessary to complete each of your deposits and withdrawals;
• Game Providers: Some games on 78wine are provided by selected third-party providers. Minimal game data required for game operations may be processed by these providers under strict confidentiality agreements;
• Technical Infrastructure Services: Server hosting providers, CDN (Content Delivery Network), and cybersecurity services that help us operate the platform securely and reliably;
• Statutory Authorities: 78wine may be required to disclose user data to government authorities, law enforcement bodies, or courts when mandated by applicable Malaysian law. We will not disclose your data unless legally compelled to do so;
• Fraud Prevention Services: A third-party fraud detection system that helps us identify and block suspicious activity that could compromise your account security.

All third parties who receive 78wine user data are required to sign strict data protection agreements and are only permitted to use that data for the specified purposes. They are not permitted to use your data for any other purpose or to disclose it to other parties.

78wine uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, game sessions, and security. Without them, the platform cannot operate properly. Essential cookies cannot be disabled;
• Performance Cookies: Collecting anonymous information about how users interact with the platform to help us identify and resolve technical issues and improve performance;
• Functional Cookies: Storing your preferences — such as language, time zone, and display settings — so you don't have to reconfigure them every time you use the platform;
• Analytical Cookies: Helps us understand platform usage patterns in an aggregated, anonymised form for the purpose of continuous improvement.

You can control or disable certain cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the 78wine platform. Continued use of the 78wine platform is considered acceptance of the use of cookies as described here.

78wine continuously invests in security infrastructure to protect our users' personal data. The key security measures we have in place include:

• Data-in-Transit Encryption: All communications between your device and 78wine's servers are secured with 256-bit TLS/SSL protocol — the highest industry standard available;
• Stored Data Encryption: Sensitive data such as passwords and financial details are stored in encrypted form in our database using robust cryptographic algorithms;
• Strict Access Controls: Access to user data is strictly controlled on a need-to-know basis — only staff whose duties require access to that data are permitted;
• 24/7 Security Monitoring: The 78wine security team monitors platform systems around the clock to detect and respond to any threats or suspicious activity;
• Two-Factor Authentication (2FA): Available to all user accounts to add an extra layer of security beyond a standard password;
• Regular Security Audits: Independent security assessments are conducted on a regular basis to identify and address potential vulnerabilities before they can be exploited.

While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.

As a 78wine user in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010 (Malaysia's PDPA):

To exercise any of the rights above, contact our privacy team at support@78wine.world with the email subject line "Privacy Rights Request". We will respond to your request within 30 calendar days. In some cases, we may need to verify your identity before processing the request.

78wine retains your personal data for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable law, whichever is longer.

• Active Account Data: Retained for as long as your account is active, and for a prescribed period after account closure to meet legal obligations;
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements, as well as applicable AML obligations;
• Support Communication Records: Retained for 3 years after the last interaction for the purposes of complaint resolution and service improvement;
• Analytics Data: Anonymised usage data (with no personal identifiers) may be retained for a longer period for trend analysis and platform improvement purposes;
• Marketing Data: Retained until you withdraw consent for marketing communications or close your account.

When data is no longer needed and there is no legal obligation to retain it, 78wine will securely delete or anonymise that data using approved data disposal procedures.

The 78wine platform is FOR ADULTS aged 18 and above ONLY. We do not knowingly collect personal data from individuals under the age of 18.

During registration, 78wine conducts strict age verification to ensure only eligible individuals can access the platform. If we discover that personal data of anyone under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your minor child has registered an account on 78wine, please contact us immediately at support@78wine.world. We will act promptly to address the situation.

78wine reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or relevant technologies. We are committed to notifying you of any material changes in a clear and timely manner.

When we make material changes to this Privacy Policy, we will:

• Sending an email notification to your registered address;
• Displaying a clear notice on the 78wine platform homepage;
• Updating the "Last Updated" date at the top of this document;
• In the case of highly material changes, we may request your explicit consent anew.

We encourage you to review this Privacy Policy periodically. Continued use of the 78wine platform after the effective date of any amendment is considered acceptance of the updated policy. If you do not agree with the changes, you may close your account without penalty.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 78wine handles your personal data, our privacy team is here to help:

For information on the platform's Terms & Conditions, please visit the Terms & Conditions us. For responsible gaming control tools, visit Responsible Gaming. For frequently asked questions, visit the FAQ.