78wine Terms & Conditions – Complete Platform Usage Guide

These Terms & Conditions ("Terms") govern your use of the 78wine platform, including the website, mobile application, games, and all services provided by 78wine ("Platform"). These Terms take effect from the date you first use or register an account on the 78wine platform.

By accessing, registering for, or using any part of the 78wine platform, you hereby represent and warrant that:

• You have fully read and understood these Terms & Conditions;
• You agree to be legally bound by all terms stated herein;
• You have full legal capacity to enter into this binding agreement;
• You acknowledge that using this platform carries financial risk and that you are solely responsible for your own decisions.

78wine reserves the right to amend these Terms at any time. You will be notified of material changes via your registered email or in-platform notification. Continued use of the platform following such notice constitutes acceptance of the amended terms.

To register and use the 78wine platform, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age. 78wine enforces strict age verification during the registration process. Any attempt to access the platform by individuals under 18 is strictly prohibited and may be reported to the relevant authorities.
• Geographic Region: The 78wine platform is intended for users in Malaysia. You are responsible for ensuring that your use of this platform complies with the local laws applicable to you.
• Legal Capacity: You must not be subject to any legal restriction that would prevent you from entering into a binding agreement.
• One Account Per Individual: Each individual is permitted to hold only one 78wine account. Registering multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of balances.
• Not a 78wine Employee: 78wine employees, agents, and their immediate family members are not permitted to register or play on this platform.

78wine reserves the right to request identity verification documents at any time to confirm a user's eligibility. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

During registration, you are required to provide information that is accurate, complete, and up to date. Providing false or inaccurate information may result in account closure and forfeiture of your balance.

Account Security Responsibilities:

• You are solely responsible for keeping your login credentials (username and password) confidential;
• 78wine will never ask for your password through any communication channel;
• You must notify 78wine immediately at support@78wine.world if you suspect any unauthorised access to your account;
• 78wine is not liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login credentials;
• Two-factor authentication (2FA) is strongly recommended and can be enabled through your account settings.

Account Information: You are responsible for ensuring that all information in your profile remains current and accurate, particularly your contact details and registered payment methods. Failure to do so may delay the withdrawal process.

Deposits:

• Minimum deposit is RM20 per transaction;
• Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks);
• Deposits are typically processed within 30 seconds to 5 minutes, depending on the method selected;
• 78wine does not charge any deposit fees; however, your payment provider may apply their own transaction charges.
• You may only deposit funds from an account registered in your own name — third-party deposits are not permitted.

Withdrawals:

• Minimum withdrawal is RM50 per transaction;
• Withdrawals are processed within 15 minutes to 1 hour for e-wallet methods; FPX withdrawals may take up to 1 business day;
• VIP Diamond members enjoy instant withdrawals 24/7;
• For security and anti-money laundering purposes, withdrawals will be processed to the same method used for your most recent deposit;
• 78wine reserves the right to request verification documents before processing a withdrawal, particularly for amounts exceeding certain limits or for accounts that have recently completed identity verification;
• Daily and monthly withdrawal limits are determined by your account's VIP tier — further details are available under the "Profile" section of your account.

78wine offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms and conditions stated in each offer. The following general terms apply to all 78wine bonuses:

• Rollover Requirements: Every bonus carries a minimum rollover requirement before withdrawals are permitted. The applicable rollover rate will be clearly stated in the respective offer;
• Validity Period: Bonuses have a set validity period. Any unused bonus or unfulfilled wagering requirement within that period will expire and be automatically forfeited;
• One Bonus Per Promotion: Each user is entitled to one bonus per promotion. Attempting to claim the same bonus more than once through multiple accounts or any other fraudulent means constitutes a breach of these terms;
• Game Contribution: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, Live Casino between 10%–20%, and Sports Betting between 50%–100% — depending on the bet type;
• Right to Cancel: 78wine reserves the right to void any bonus and winnings derived from it if there is evidence of abuse, fraud, or a breach of terms. This includes low-risk betting strategies specifically designed to meet wagering requirements without genuine risk;
• Promotional Changes: 78wine reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

78wine offers a wide range of games including Live Casino (Blackjack, Roulette, Baccarat, Table Games), slots, jackpot, poker, and Sports Betting (Malaysia Super League and EPL football, badminton, cricket, e-sports). The following terms apply to all games on the 78wine platform:

• Game Results: All game outcomes are final. No appeals may be made against a completed game result unless there is clear evidence of a technical failure;
• Technical Failure: Should a technical failure occur during a game session that affects the outcome, 78wine will investigate and resolve the matter based on system records. Affected bets will be refunded or settled at 78wine's discretion;
• Betting Limits: Each game and table has set minimum and maximum bet limits. These limits may vary depending on the player's VIP tier;
• Specific Rules: Each game has its own rules displayed within the respective game interface. Players are responsible for understanding the rules before placing any bets;
• Time-Out: In live games, players who do not make a decision within the allotted time will be subject to a default action as specified in the relevant game rules.

78wine uses an independently audited Random Number Generator (RNG) for all applicable games. For Live Casino, physical cards and real equipment are used by live dealers to ensure fair play.

All 78wine users are required to conduct themselves in a lawful, fair, and ethical manner. The following are strictly prohibited on the 78wine platform:

• Fraud & Manipulation: Any attempt to cheat or manipulate the gaming system, including but not limited to the use of automated software (bots), scripts, or other tools that alter the normal course of gameplay;
• Unfair Collusion: Colluding with other players to gain an unfair advantage in live games, Sports Betting, or poker;
• Money Laundering: Using the 78wine platform as a vehicle for money laundering or any other illegal activity;
• Multiple Account Usage: Registering or using more than one account to claim additional bonuses or circumvent imposed restrictions;
• Bonus Abuse: Employing specific betting strategies designed to minimise risk while meeting bonus wagering requirements, without any genuine intention of playing normally;
• Disruptions: Harassing, threatening, or defaming other users or 78wine staff through any available communication channel.

Violations of any of the above may result in actions including warnings, temporary suspension, permanent account closure, and/or forfeiture of account balances and pending winnings.

Voluntary Closure: You may close your 78wine account at any time by contacting our support team at support@78wine.world. Before closing, please ensure all pending withdrawals have been settled. Any valid account balance (excluding bonus balances that have not met rollover requirements) will be returned to you.

Closure by 78wine: 78wine reserves the right to close or suspend any account at any time for reasons including but not limited to:

• Violation of any of these Terms & Conditions;
• Suspected fraud, abuse, or illegal activity;
• Failure to verify identity or age when requested;
• Upon request by the relevant authorities;
• Accounts that have been inactive for more than 12 months with no activity recorded.

In the event of account closure due to a breach of terms, 78wine reserves the right to forfeit any bonus balances and winnings associated with that breach. Original deposit balances unrelated to the breach may be returned at 78wine's discretion following the completion of an investigation.

78wine takes user privacy very seriously. The collection, use, and protection of your personal data is carried out in accordance with our Privacy Policy, available on the Privacy Policy.

In summary, 78wine:

• Collecting only the data necessary for platform operations and the fulfilment of legal obligations;
• Protecting your data with 256-bit SSL encryption and technical security measures in line with industry standards;
• Not selling, renting, or disclosing your personal data to third parties for marketing purposes without your consent;
• May share data with selected third parties (such as payment providers and game providers) as required for platform operations;
• Retaining data in compliance with applicable legal and regulatory requirements.

You have the right to access, correct, or request the deletion of your personal data, subject to applicable legal obligations. For privacy-related enquiries, contact us at support@78wine.world.

To the extent permitted by applicable law, 78wine shall not be liable for:

• Any financial losses arising from the use of the platform, including in-game losses;
• Indirect, incidental, or punitive losses arising from the use of or inability to use the platform;
• Temporary service disruptions due to maintenance, system updates, or circumstances beyond our control such as natural disasters or internet outages;
• Losses resulting from unauthorised access to your account caused by your own negligence;
• Actions or omissions by third parties, including payment providers or game providers.

In all circumstances, 78wine's maximum liability to you shall not exceed the net deposit amount you have made in the 30 days preceding the relevant claim.

The 78wine platform is provided "as is" and "as available". 78wine makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose.

78wine reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice for non-material changes. For material changes, 78wine will notify members via:

• An email sent to your registered address;
• In-platform notifications upon login;
• Updates to this Terms & Conditions page will reflect a new last-updated date.

Upon receiving notice of a material change, you have 14 days to review the updated terms and decide whether to continue using the platform. Continued use after the notice period expires will be considered acceptance of the amended terms.

If you disagree with any amendments, you have the right to close your account without penalty by contacting our support team. All valid balances will be returned to you in accordance with standard withdrawal procedures.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the 78wine platform, our team is ready to assist:

For frequently asked questions and platform usage guides, visit the FAQ us. For information on Responsible Gaming and self-control tools, visit the Responsible Gaming.